MediumCapability
Amazon Connect case data now available in analytics data lake
Action Required
Organizations can now leverage enhanced analytics on their contact center case data, leading to improved operational efficiency and customer experience insights.
AI Impact Summary
Amazon Connect now exposes case data in the analytics data lake, enabling deeper analytics and reporting on contact center cases. This capability allows businesses to gain more granular insights into customer interactions, identify trends, and optimize their contact center operations. This change will likely be adopted by teams focused on contact center performance monitoring, customer experience analysis, and agent productivity metrics.
Amazon Connect case data now available in analytics data lake
Affected Systems
Amazon Connect
- Date
- Date not specified
- Change type
- capability
- Severity
- medium