ServiceNow chooses Anthropic's Claude to power customer apps and internal productivity
Action Required
ServiceNow customers can leverage AI-powered workflows to dramatically improve developer productivity, sales efficiency, and operational automation, leading to reduced costs and faster time-to-value.
AI Impact Summary
ServiceNow is integrating Anthropic's Claude across its platform, representing a significant capability expansion for both companies. This move allows ServiceNow to enhance its Build Agent, accelerate customer app development, and dramatically improve internal productivity through AI-powered tools like Claude Code for sales preparation and engineering. This partnership demonstrates a strategic alignment focused on enterprise-grade AI workflows and agentic automation, targeting substantial efficiency gains for ServiceNow’s large customer base.
Affected Systems
- Date
- Date not specified
- Change type
- capability
- Severity
- high