HighCapability
Amazon Connect enhances AI-powered predictive insights
Action Required
Contact centers can improve forecasting accuracy and agent efficiency through the use of AI-powered predictive insights.
AI Impact Summary
Amazon Connect is enhancing its AI capabilities with predictive insights, allowing contact centers to improve forecasting and provide proactive agent assistance. This capability leverages Amazon's AI services to analyze contact data and identify trends, ultimately leading to more efficient and effective customer interactions. This update represents a significant investment in improving the intelligence and automation within the Connect platform.
Amazon Connect enhances AI-powered predictive insights
Affected Systems
Amazon Connect
- Date
- Date not specified
- Change type
- capability
- Severity
- high