HighCapability
Amazon Connect agentic speech-to-speech available in London region with 3 new voices
Action Required
Businesses using Amazon Connect will benefit from enhanced agent communication and improved customer interactions through the new speech-to-speech capabilities.
AI Impact Summary
Amazon Connect is expanding its capabilities by introducing agentic speech-to-speech experiences in the London region. This new feature, leveraging three new voices, enhances customer interactions and provides a more natural communication channel for agents. This expansion demonstrates Amazon's commitment to broadening the reach of its Connect service and offering advanced communication tools to its customers.
Amazon Connect agentic speech-to-speech available in London region with 3 new voices
Affected Systems
Amazon Connect
- Date
- Date not specified
- Change type
- capability
- Severity
- high